SAP BCM Contact Center - Impress Your Customers With Superior Customer Service 

SAP, the recognized leader in enterprise applications, presents Business Communications Management (BCM), the only end-to-end, integrated contact center solution that  improves the customer experience. BCM supports both Inbound and Outbound Contact Centers.

• Native Integration with SAP CRM - Deep links into customer service data and processes allow you to better satisfy your customers

• Reporting and Monitoring - Obtain comprehensive data to understand your customers' behavior and adjust your contact center operations accordingly

• Multi-channel communications support – Handles voice, e-mail, short messaging service, fax, and chat communications

• Intelligent call routing – Manages high call volumes and expedites call resolution through intelligent routing of requests leveraged by customer data residing in your enterprise systems

• Virtualized call center – Connects call agents from anywhere using only an Internet connection

• Ease of integration – Works with your enterprise software, including the SAP CRM and ERP and inter-operates with your current telephony hardware

• Reduced cost with smart workforce utilization, intelligent call routing, and lower infrastructure costs

• Rapid return on investment through implementation measured in weeks, not months

• Improved service delivery through fast problem resolution and enhanced outbound communications

• Reduced complexity through a single, integrated solution that simplifies communication enterprise-wide

• Lower total cost of ownership with an open-standards, browser-based application that’s widely accessible, requires low maintenance, and is fully supported by a single vendor 

 We are Contact Center Specialists