Mitel® NuPoint Unified Messaging™ (Standard Edition)

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Mitel® NuPoint Unified Messaging™ Standard Edition can fit seamlessly with your existing infrastructure and satisfies the diverse messaging needs of your entire user population:

  • Users can access and manage their voice mail, email, and fax messages from their PCs or telephones
  • Customer service is improved with sophisticated speech auto-attendants and call routing
  • Day-today administrative tasks are simplified for a low cost of ownership

Unified Messaging

  • Advanced unified messaging and text-to-speech (TTS) gives Microsoft® Exchange and IBM® Lotus Notes® users to retrieve and manage voice mail, email, and fax, from their phone, email inbox, or web browser with full bi-directional synchronization
  • Standard unified messaging users can get and manage voice mails and faxes by telephone or  email client, with message waiting indicator (MWI) synchronization (Microsoft Exchange, IBM Lotus Notes, and Novell® GroupWise®)
  • NuPoint UM offers features such as personal distribution lists, broadcasts, and flexible greeting options

Speech Auto-Attendant

Mitel Speech Auto-Attendant improves customer service levels and offloads the company receptionist from routine calls.

Call Director with Templates

Call Director is a web-based tool to create personal auto-attendants

  • Calls can be given routing options such as schedules, advanced call routing, and caller ID filtering. Personal auto-attendants can be created on a per-mailbox basis by the user or on a per-mailbox or group basis by the administrator
  • Administrators can assign a Call Director template to end users to simplify the creation of personal auto-attendants users can simply enter information such as office number and cell phone number

Selectable Telephone User Interface

The Centigram mnemonic telephony user interface (TUI) reduces initial end-user training by offering organizations the flexibility of deploying a numeric TUI, an Octel®-like TUI or a TDD for the hearing impaired.

Advanced IP-Based Integrations

  • Time division multiplex (TDM) private branch exchange (PBX)
  • Digital, T1/E1 with MSDN, Q.SIG, digital private network signaling system (DPNSS), or simplified message desk interface (SMDI), and analog / SMDI
  • Digital and analog integrations by SIP interface to the PBX IP-media gateway (PIMG)
  • T1/E1 integrations through the Mitel ICP gateway
  • Supports integration to multiple PBXs using enhanced SMDI (ESMDI) and dual MWI through RS232 and DTMF to PBX message waiting

Flexible Mailbox Feature and Parameter Setup

  • System administrators can enable mailboxes with a unique set of features, capabilities, and parameter - over 600 capabilities that can be assigned and configured into over 107 million distinct classes of service
  • Classes of service and individual features may be changed as often as desired on an individual mailbox level without taking the system out of service

System Reliability and Data Redundancy

  • Built using industry-standard components
  • Highly reliable Linux® operating system
  • Redundant data mirroring and local area network (LAN) backup / restore options provides complete recovery in the event of a disk failure
  • As a node on your network - can use network management tools and NuPoint UM administration tools to monitor and administer system from any networked PC

Features and Applications

  • SIP-enabled for an end-to-end IP solution
  • Web-based administration for mailbox maintenance,report generation, and system maintenance
  • Lightweight directory access protocol (LDAP) / Active Directory integration simplifies user administration
  • Billing and reporting
  • Advanced networking (number portability (NP) net transmission control protocol (TCP) / Internet protocol (IP), audio messaging interchange specifications (AMIS), and voice profile for Internet messaging (VPIM))
  • Record-a-call and recorded announcement device (RAD) support.
  • Advanced unified messaging including TTS and BlackBerry® support through Microsoft Exchange (maximum 2500 users with external MAPI gateway) and Lotus Notes (maximum 500 users)
  • Speech-to-text transcription service with Nuance Spinvox subscription
  • Standard unified messaging with MWI synchronization (Exchange, Lotus Notes, and GroupWise)
  • Speech Auto-Attendant with optional presence integration (Live Communications Server 2005, Office Communications Server 2007, and IBM Sametime 8.0)
  • Multiple numbers per mailbox
  • Pre-packaged personal mailbox routing options such as find me–follow me and personal assistant
  • Call Director for web-based creation of sophisticated corporate and personal auto-attendants with schedules, advanced custom call routing, and caller ID filtering
  • Inbound and outbound fax support lets users receive and send faxes right from their desktop
  • Greeting only, chain, rotational, broadcast, Q&A,and information mailboxes
  • Multilingual, mnemonic, and numeric prompts
  • Hospitality (property management system (PMS) integration including direct IP integration and hotel prompt sets).